Communication
How to reach us, and when to reach out to your doctor directly
Speaking directly with your physician is the only reliable way to address a medical concern. Our office staff cannot diagnose conditions or give medical advice over the phone or online. Please book an appointment to discuss any medical issue with your doctor. If you're ever unsure what to do, you can call Telehealth Ontario anytime at 1-866-797-0000.
Phone
Our phone lines can get busy, especially in the morning. Leave a message anytime, day or night, with your name, phone number, and a brief reason for your call. Messages are checked regularly during clinic hours, but not after hours or on weekends. We'll return your call as soon as we can, or by the next business day.
You can email our clinic to book an appointment or if you have any questions and concerns. Email is not a secure way to send medical information. Please do not send anything medically sensitive to our clinic by email. Speak with our front desk before sending any email correspondence.
Secure Messaging
We offer secure messaging so your doctor can send test results, documents, and follow up on routine health matters between visits, with more privacy than regular email allows. To use this service, give our front desk a valid email address. You'll receive a first message with a link to sign up.